Shipping & Returns Policy

Global Warehouse Shipping & Returns Policy

We currently operate with warehouse support in Australia, Europe, and the Americas. Orders are shipped from the nearest available warehouse whenever possible to help reduce delivery time.

Warehouse Locations

Australia Warehouse
557 Mt Derrimut Rd, Derrimut VIC 3026, Australia

Europe Warehouse
1 Rte du Môle Central, 76600 Le Havre, France

Americas Warehouse
723 Alameda St, Compton, CA 90220, United States

Australia Warehouse Shipping & Returns

Shipping:
Orders shipped from our Australia warehouse are delivered across Australia. Standard delivery usually takes 5–10 business days after the order has been processed. Shipping is free for eligible orders unless otherwise stated at checkout.

Return Address:
Australia Warehouse
557 Mt Derrimut Rd, Derrimut VIC 3026, Australia

Returns:
We accept returns within 30 days of delivery. Items must be unused, in original condition, and returned with the original packaging where possible. Return fees may apply depending on your location and the item type. If your item arrives damaged, defective, or incorrect, please contact us with photos and your order number so we can help resolve the issue.

Europe Warehouse Shipping & Returns

Shipping:
Orders shipped from our Europe warehouse are delivered to selected European countries. Standard delivery usually takes 6–12 business days after processing. Shipping is free for eligible orders unless otherwise stated at checkout.

Return Address:
Europe Warehouse
1 Rte du Môle Central, 76600 Le Havre, France

Returns:
Returns are accepted within 30 days of delivery. Products must be unused, clean, and in resellable condition. Return shipping costs may vary by country and region. For damaged, defective, or incorrect items, please contact our support team with clear photos and your order details.

Americas Warehouse Shipping & Returns

Shipping:
Orders shipped from our Americas warehouse are delivered to the United States, Canada, and selected regions in the Americas. Standard delivery usually takes 5–12 business days after processing. Shipping is free for eligible orders unless otherwise stated at checkout.

Return Address:
Americas Warehouse
723 Alameda St, Compton, CA 90220, United States

Returns:
We accept returns within 30 days of delivery. Returned items must be unused and in their original condition. Return fees may apply depending on the customer’s location and the return reason. If the product is damaged, defective, or not the item you ordered, please contact us and we will assist with a replacement, refund, or return solution.

Important Return Notice

Please contact our customer support team before sending any item back. The return address may depend on your order location, warehouse availability, and product type. Items sent back without contacting us first may not be accepted.

Please note:
Final sale items, used items, personal care products, and products damaged by misuse may not be eligible for return.

Refunds:
Once your return is received and inspected, we will notify you about the approval status. Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Order Processing:
Most orders are processed within 1–3 business days. During peak sale periods, processing may take slightly longer.